Shipping policy

Shipping Policy

Hayaire ships worldwide to eligible destinations available at checkout.

Customers can shop and checkout in their local currency where supported. Currency conversion may be handled automatically at checkout based on your location, selected market, or payment method.

Processing Time

Orders are processed within 1-2 business days, excluding weekends and holidays.

Once your order ships, you will receive a confirmation email with tracking information where available.

Estimated Delivery Times

Estimated delivery times vary by destination:

Standard shipping: 5-7 business days
Express shipping: 2-3 business days where available
International shipping: 7-14 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, weather, local holidays, or other factors outside of our control.

Shipping Rates and Free Shipping

Shipping rates are calculated at checkout based on your destination, selected shipping method, and order total.

Free standard shipping is available on orders over $100 USD or the equivalent in your local currency, before taxes, duties, and discounts.

Duties, Taxes, and Customs

International orders may be subject to customs duties, import taxes, brokerage fees, or local charges depending on the destination country.

These charges are the customer’s responsibility unless they are clearly included at checkout.

Hayaire is not responsible for delays caused by customs processing.

Refused Packages and Returned-to-Sender Orders

If a package is refused, unclaimed, or returned to sender because of unpaid duties, incorrect address information, or failed delivery attempts, any return shipping fees, duties, taxes, or carrier charges may be deducted from the refund where permitted.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Hayaire is not responsible for delays, lost packages, or additional shipping fees caused by incorrect or incomplete addresses.

Lost or Delivered Packages

If your order is marked as delivered but you have not received it, please check with your local carrier, building concierge, front desk, mailroom, neighbours, or household members first.

We will do our best to help, but Hayaire is not responsible for packages that are marked as delivered by the carrier.