Refund policy

Return and Refund Policy

We want you to love your Hayaire pieces. If something is not right, you may request a return within 14 days of delivery.

Return Eligibility

To be eligible for a return, items must be:

Unworn
Unwashed
Unaltered
Free of perfume, deodorant, makeup, stains, hair, or damage
Returned with original tags attached
Returned in original packaging where possible

Returns must be approved before being sent back. Items returned without approval may not be accepted.

How to Start a Return

To start a return, please contact us at salaam@hayaire.co with your order number and the item you would like to return.

Once your return is approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable.

We recommend using a trackable shipping service. Hayaire is not responsible for return packages that are lost in transit.

Final Sale Items

For hygiene and product integrity reasons, the following items are final sale unless they arrive damaged, defective, or incorrect:

Undercaps
Inner layers
Shapewear
Swimwear
Hair accessories
Gift cards
Items marked “Final Sale”
Sale or clearance items marked “Final Sale”

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5-10 business days for your bank, card provider, or payment processor to process the refund.

Refunds are processed in the original transaction currency. Your bank, card provider, or payment processor may apply exchange rates or fees. The refunded amount may differ slightly from the original charge due to currency fluctuations.

Exchanges

Exchanges for size or color are available subject to stock.

If the item you want is unavailable, we may offer a refund or store credit instead.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at salaam@hayaire.co with your order number and clear photos of the issue.

If approved, we will make it right through a replacement, exchange, store credit, or refund depending on the situation.